Zendesk vs Intercom
Complete comparison between Zendesk and Intercom. Discover features, pricing, pros and cons to choose the best tool for your needs.
Schnellvergleich
Zendesk
(4.4)
100K+ benutzer
Ab$19/agent/month
PreismodellPer agent
Kein kostenloser Plan
Italienische UnterstützungGut
Hauptfunktionen
- Ticketing
- Live chat
- Knowledge base
- AI agents
- Analytics
- Integrations
Stärken
- +Industry leader
- +Comprehensive features
- +Great integrations
- +Scalable
- +AI capabilities
Schwächen
- -Expensive
- -Complex setup
- -Learning curve
- -Support can be slow
Am besten für
Mid to large businesses needing enterprise-grade customer support
Gegründet 2007San Francisco, USA
Best Value
Intercom
(4.5)
25K+ benutzer
Ab$39/seat/month
PreismodellPer seat
Kein kostenloser Plan
Italienische UnterstützungGut
Hauptfunktionen
- Messenger
- Fin AI Agent
- Help center
- Ticketing
- Product tours
- Outbound messaging
Stärken
- +Modern interface
- +Great AI chatbot
- +Product engagement
- +Good UX
- +Strong automation
Schwächen
- -Very expensive
- -Complex pricing
- -Can overwhelm users
- -Steep learning curve
Am besten für
SaaS companies wanting modern, conversational customer engagement
Gegründet 2011San Francisco, USA
Funktionsvergleich
| Feature | Zendesk | Intercom |
|---|---|---|
| Bewertung | (4.4) | (4.5) |
| Ab | $19/agent/month | $39/seat/month |
| Kostenloser Plan verfügbar | ||
| Italienische Unterstützung | Good | Good |
| Benutzer | 100K+ | 25K+ |
Unser Urteil
Wählen Sie Zendesk wenn...
- Industry leader
- Comprehensive features
- Great integrations
- Scalable
Wählen Sie Intercom wenn...
- Modern interface
- Great AI chatbot
- Product engagement
- Good UX
Häufig gestellte Fragen
What is the main difference between Zendesk and Intercom?
Zendesk is ideal for Mid to large businesses needing enterprise-grade customer support, while Intercom is better for SaaS companies wanting modern, conversational customer engagement.
Which is cheaper, Zendesk or Intercom?
Zendesk starts at $19/agent/month, while Intercom starts at $39/seat/month.
Which has better Italian support?
Zendesk has "Good" Italian support, while Intercom has "Good" support.
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