What is the difference between Intercom and Freshdesk?

Intercom is best for SaaS companies wanting modern, conversational customer engagement, while Freshdesk is best for Small to mid-size businesses wanting affordable, feature-rich support. Intercom starts at $39/seat/month and Freshdesk starts at $15/agent/month.

Is Intercom or Freshdesk better for small businesses?

For small businesses, the better choice depends on your specific needs. Intercom excels at: Modern interface, Great AI chatbot. Freshdesk excels at: Good free plan, Easy to use.

Intercom vs Freshdesk

Q: Which is cheaper, Intercom or Freshdesk?

Intercom pricing starts at $39/seat/month (Per seat), while Freshdesk starts at $15/agent/month (Per agent). Freshdesk offers a free plan.

Complete comparison between Intercom and Freshdesk. Discover features, pricing, pros and cons to choose the best tool for your needs.

Comparaison rapide

Intercom

(4.5)

25K+ utilisateurs

À partir de$39/seat/month

Modèle de prixPer seat

Pas de plan gratuit

Support italienBon

Fonctionnalités clés

Messenger
Fin AI Agent
Help center
Ticketing
Product tours
Outbound messaging

Points forts

+Modern interface
+Great AI chatbot
+Product engagement
+Good UX
+Strong automation

Points faibles

-Very expensive
-Complex pricing
-Can overwhelm users
-Steep learning curve

Idéal pour

SaaS companies wanting modern, conversational customer engagement

Visiter le site

Fondé en 2011San Francisco, USA

Best Value

Freshdesk

(4.5)

60K+ utilisateurs

À partir de$15/agent/month

Modèle de prixPer agent

Plan gratuit disponible

Support italienBon

Fonctionnalités clés

Ticketing
Live chat
Freddy AI
Knowledge base
Automation
Omnichannel

Points forts

+Good free plan
+Easy to use
+AI features included
+Affordable
+Good value

Points faibles

-Limited customization
-Basic reporting on free
-Some features need upgrades
-Interface dated

Idéal pour

Small to mid-size businesses wanting affordable, feature-rich support

Visiter le site

Fondé en 2010San Mateo, USA

Comparaison des fonctionnalités

Feature	Intercom	Freshdesk
Note	(4.5)	(4.5)
À partir de	$39/seat/month	$15/agent/month
Plan gratuit disponible
Support italien	Good	Good
Utilisateurs	25K+	60K+

Notre verdict

Choisir Intercom si...

Modern interface
Great AI chatbot
Product engagement
Good UX

Choisir Freshdesk si...

Good free plan
Easy to use
AI features included
Affordable

Questions fréquentes

What is the main difference between Intercom and Freshdesk?

Intercom is ideal for SaaS companies wanting modern, conversational customer engagement, while Freshdesk is better for Small to mid-size businesses wanting affordable, feature-rich support.

Which is cheaper, Intercom or Freshdesk?

Intercom starts at $39/seat/month, while Freshdesk starts at $15/agent/month. Freshdesk offers a free plan.

Which has better Italian support?

Intercom has "Good" Italian support, while Freshdesk has "Good" support.

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