Zendesk vs Freshdesk
Complete comparison between Zendesk and Freshdesk. Discover features, pricing, pros and cons to choose the best tool for your needs.
Comparaison rapide
Zendesk
100K+ utilisateurs
Fonctionnalités clés
- Ticketing
- Live chat
- Knowledge base
- AI agents
- Analytics
- Integrations
Points forts
- +Industry leader
- +Comprehensive features
- +Great integrations
- +Scalable
- +AI capabilities
Points faibles
- -Expensive
- -Complex setup
- -Learning curve
- -Support can be slow
Idéal pour
Mid to large businesses needing enterprise-grade customer support
Freshdesk
60K+ utilisateurs
Fonctionnalités clés
- Ticketing
- Live chat
- Freddy AI
- Knowledge base
- Automation
- Omnichannel
Points forts
- +Good free plan
- +Easy to use
- +AI features included
- +Affordable
- +Good value
Points faibles
- -Limited customization
- -Basic reporting on free
- -Some features need upgrades
- -Interface dated
Idéal pour
Small to mid-size businesses wanting affordable, feature-rich support
Comparaison des fonctionnalités
| Feature | Zendesk | Freshdesk |
|---|---|---|
| Note | (4.4) | (4.5) |
| À partir de | $19/agent/month | $15/agent/month |
| Plan gratuit disponible | ||
| Support italien | Good | Good |
| Utilisateurs | 100K+ | 60K+ |
Notre verdict
Choisir Zendesk si...
- Industry leader
- Comprehensive features
- Great integrations
- Scalable
Choisir Freshdesk si...
- Good free plan
- Easy to use
- AI features included
- Affordable
Questions fréquentes
What is the main difference between Zendesk and Freshdesk?
Zendesk is ideal for Mid to large businesses needing enterprise-grade customer support, while Freshdesk is better for Small to mid-size businesses wanting affordable, feature-rich support.
Which is cheaper, Zendesk or Freshdesk?
Zendesk starts at $19/agent/month, while Freshdesk starts at $15/agent/month. Freshdesk offers a free plan.
Which has better Italian support?
Zendesk has "Good" Italian support, while Freshdesk has "Good" support.
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